Intergraph CAS Direct & Channel Sales - Americas
If you have ever been unsatisfied with slow software that freezes every step of the way or just spins and spins but never loads, this article will be useful for you. Among many causes of slow software performance, the most common is outdated software, which is the beginning of user frustration. Following these guidelines will eliminate the difficulties with obtaining upgrades and all of those tech support calls and playing phone tag.
Treat your software upgrades as you would a mandatory physical checkup. You can skip them if you choose to, but, as your physician, Intergraph strongly recommends you apply software upgrades frequently. This is necessary for a healthier and more efficient life of your software. Plus, the upgraded software enables you to exploit improved tools and features, enjoy speedier software performance and, most importantly, it gives you access to the latest international design and analysis codes and standards.
Our development team is constantly working on adding new software functions. This is to give you the best and most reliable product. Once the new product version becomes available (whether it is a Service Pack, Hot Fix, or a major software release), we always publish an official announcement on our home page. Also, there will be a two-session webinar introducing what’s new in this release (see Webinars), so our customers across different time zones can join live discussions. Therefore, we encourage you to always keep an eye on our website.
How do I know when a new upgrade is available?
Besides the online announcements, webinars, and newsletters, the other way to find out about upgrades is through the software itself. Here is what you need to do.
If you are a PV Elite owner, you may adjust configuration parameters within your software and select how frequently you wish to be notified about upgrades. Please be advised that this feature is not enabled by default. To make custom changes, please open PV Elite, go to the TOOLS tab, select the “Set Configuration Parameters” button, select the “Default Value Settings” tab within the Configuration window, then click the “Check for Upgrade Options” button and make your desired changes here:
If you have previously selected a “Never” option, and your PV Elite software is no longer sending you upgrade reminders, there is still a way to check for upgrades, Again, within your software, go to the Help tab and select the “Check for Updates” button:
** Note: The “Check for Updates” button is available in most of our Intergraph CADWorx & Analysis Solutions software products.
If the newest Service Pack or upgrade is released, your software will recommend you to contact Intergraph Sales via email (firstname.lastname@example.org). If there is no upgrade available, you will receive a prompt pop-up message that looks like this:
Attention CADWorx, GT STRUDL, FEATools, and NozzlePRO users: To check for your current version upgrades, please log in to our customer support website and sign up to receive email notifications about future updates.
Here is another tip: order your upgrades with the easy and convenient Upgrade Request Form. Simply complete the required fields (marked with *) and click the “Submit” button. Your upgrade request is submitted directly to our Software Delivery Desk and your package will be dispatched within two business days.
For your convenience, here is the list of the most recent software upgrade releases:
TANK - Version 2016 (8.0) - Released August 2016
CAESAR II - Version 2017 (9.0) - Released August 2016
CADWorx - Version 2017 (17.0) - Released October 2016
GT STRUDL - Version 2016 R2 (35.02) - Released November 2016
** Note: FEATools, NozzlePRO, and PV ELITE versions 2017 coming soon.
If you have never upgraded your software, take heart - it’s not too late. In addition to all of these methods, you can always contact your local sales manager or dealer and ask for help with obtaining upgrades.
We are always here for you. We are in your corner and rooting for your success!