We are pleased to outline some positive changes that are being made in the delivery of technical support, beginning on September 8, 2011. Personally, I am enthusiastic about these changes as I know that they will allow us to continue providing you with the high quality technical support that you have come to expect.
We have done several things to enhance our support capabilities and while there will no doubt be some minor growing pains as we move forward, I am confident that this new arrangement will ultimately benefit all.
First, we have formed a dedicated support team for all of the Intergraph CAS product line. The core members of this team will be Support Engineers who will be focused solely on customer support. We believe that this approach will result in better resolution times for your questions and issues. We are also in the process of expanding this team, adding experienced personnel to the existing staff, so you will be hearing from some new people over the next few months.
In addition, we have recognized that it is critical that we become more structured in how we log and track your support questions. By doing this, we will be better able to evaluate your ideas for enhancements, ensure that your queries are being answered in a timely fashion, and better evaluate when we need to add staff or modify our processes. This will also result in improved visibility on the status of your questions or requests than ever before.
In order to implement these changes we will require your input at a simple level. This will not involve a large time investment and, as already mentioned, it will be to your benefit in terms of quality of support and speed of resolutions.
We will be holding 30-minute online webinars to introduce you to the new system. Please view recorded webinars here. You can also view this webinar's PPT here.
To get started or to find out more, please click on the links below:
Loren Brown
Director, Technical Support
Intergraph CADWorx & Analysis Solutions
loren.brown@intergraph.com
Please send your question to our support group: ppmcrm@intergraph.com or visit: https://crmweb.intergraph.com
Posted by: Elvira Ballard | February 22, 2012 at 08:50 AM
Good day;
i am using the USER DEFINED to model a ductile iron pipe, i have entered elastic modulus and poisson's ratio, i checked errors and this message displayed: Temperature fields on element 10 to 20
Expansion coefficients for USER DEFINED material must be set by the user.
how to solve this issue.
thank you;
Nazih Hage
Posted by: Nazih Hage | February 22, 2012 at 02:28 AM
Autodesk allows subscription members to use the same software both at work and at home via the home use license. Does CADworx have something similar? It would sure help to be able to get up to speed, practice new features and work on specs without the hassles of the work environment.
Posted by: Nick Moore | February 01, 2012 at 04:49 PM
There is any software for the automatic intelligent ortho generation for use with Intergraph CADWorx (piping design).
We need any software like plantwave.
Best regards
Posted by: Nicola Continelli | January 05, 2012 at 05:10 PM
Thank you for your question!
Please contact your assigned dealer for support, you can find your dealer by visiting this page: http://www.coade.com/Support/Dealers.shtml
Posted by: Elvira Ballard | December 02, 2011 at 09:59 AM